I had a great experience. Bruce was knowledgeable and very friendly. He made great recommendations and the best approach to refinish my red oak floors. He came back to check on the quality several times He took the initiative to send the finishers back twice to add extra coats of finish until he was happy with the end result. I even asked him to move up the work 3 weeks prior to our originally scheduled dates and he squeezed us in. Great service. Great end result. Highly recommended!